Terms and Conditions

Please take a moment to read the following important information.

The use of this website, including any of the content or materials on it, is governed by these terms and conditions. By using these sites you acknowledge and accept our terms and conditions.

Disclaimer

The Loungeroom and MRQ makes information available on the understanding by logging on, you have accepted all risks associated with the use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the site or your access to it. The information provided is on as ‘as is’ and ‘as available’ basis.

Copyright

The information contained within the Site (including graphics, logo and event program) is copyrighted to The Loungeroom and MRQ. No part of this site may be reproduced by any process other than personal use without written permission from The Loungeroom.

Condition of Entry

Entry is with a valid ticket only. There is no refund or replacement of Lost, Stolen, Destroyed or misplaced tickets. You must wear your wristband and make visible at all times. Ticket holders attending the event do so at their own risk.

Proof of age

As tentland is a fully licensed venue ticket holders must carry proof of age. It must be a photo id - drivers license, passport or proof of age card. The Loungeroom and MRQ reserves the right to refusal of entry if proof of age cannot be produced.

Event Times

Tentland operates between the hours of 10am-8pm. These times are in accordance with the Department of Liquor Licensing and are subject to change dependent on crowd control throughout the day. In the event of early closure, NO monetary compensation can be claimed.

Food and Beverage

Ascot Racecourse is a fully licensed venue operating under the Department of Liquor Licensing Act. No alcoholic beverage may be taken in or out of the venue.

* 4 hour beverage package 12-4pm
* Cash bar operates throughout the day
* Water provided
* Catering package 12-6pm

Responsible Service of Alcohol

We will be practicing the responsible service of alcohol and would ask that you understand our obligations to you and your fellow guests. If you’ve had too much to drink you will be refused service and in extreme cases may be asked to leave.

Remember to pace yourself, drink plenty of water and make sure you eat throughout the day. Please consider others when leaving the venue and DO NOT drink and drive. Remember ask a friend or family member to collect you safely from the venue.

Security

As always we provide added security at our venues ensuring fellow race goers respect each others day out and the exclusive services available. Each venues capacity will be strictly monitored to ensure no overcrowding. Non ticket holders will not be permitted to the Loungeroom or MRQ and anyone breeching security will be asked to leave.

Please note however we can not take responsibility for valuables so please ensure if you bring cameras etc you keep them safe on you.

First Aid

Ascot Racecourse has first aid facilities available on the day. If you need to locate these facilities please ask the security or tent staff.

Privacy Policy

The Loungeroom and MRQ will only use your personal information to make contact with you in relation to your ticket purchase or interest in our venues. This is information that you provide to us and can include your name, phone number, home or work address, email and general information relating to your interest in our event. It may also be used in relation to the purchase transaction to which you have entered your details.

Contacting You

The Loungeroom or MRQ may need to contact you via email, phone, post or fax for the following reasons:

• If you have requested further information about ticketing
• Provide you with updated information about the event.
• If requested additional information and promotion from our sponsors

Right to change

The Loungeroom and MRQ reserves the right to changes, modifications, additions, deletions where necessary at any time without notice to the website and or event schedule.

Right to refuse entry

The circumstances in we may refuse entry to a Ticket Holder from the Venue include, but are not limited to, any of the following circumstances:

(a) where a Ticket Holder cannot produce a valid ticket;
(b) where proof of age cannot be produced
(c) where a Ticket Holder produces a ticket that has been purchased or obtained through an unauthorised source, or where the ticket has been obtained by other illegal means;
(d) where a Ticket Holder has in his or her possession or refuses to surrender any prohibited object or article that is not permitted to be brought into or used in the Venue;

NOTE:

A Ticket Holder should ensure the validity of their ticket by purchasing tickets only via the methods on our websites. Tickets are the responsibility of the ticket holder and we take no responsibility for lost, stolen, forgotten or destroyed tickets.